Returns Policy
We accept returns and exchanges, within 30 days of your purchase.
To be eligible for a refund:
- Your item must be unused.
- Your item must be in the same condition that you received it.
- Your item must be in the original packaging.
- Within 30 days of original purchase.
Conditions of returns:
- Buyers are responsible for any return postage costs. (Please keep a copy of your proof of postage for your own records.)
- If the item is not returned in a re-saleable condition, a refund may not be approved.
Refund Process:
Please contact us as soon as you realise there is a problem with your order and we will try and resolve it for you. If a return is required we will then send you our return address for you to post the item back to us.
Once we have received and processed your return, we will send you a notification email to inform you whether or not we have approved your refund.
If your refund is approved, we will process your refund and a credit will automatically be applied to your original method of payment. Whether that be Paypal, Debit or Credit Card.
Exchange Process:
Please contact us as soon as you realise there is a problem with your order and we will try and resolve it for you. If an exchange is required we will then send you our return address for you to post the item back to us.
Once we have received and processed your return, we will send you a notification email to inform you we have received it and when your replacement will be sent out.
Shipping:
Please be aware - Buyers are responsible for any return postage costs. Shipping Costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.